1 star and that is being generous!
I never write reviews but this one I could not let go. Had a contract with this company and honestly wish I never signed it.
They promise quarterly servicing and contact every 3 months. Sounds great right? Except they just never bothered. Almost 4 months passed and not a single message. No call, no WhatsApp, nothing. I had to reach out myself to remind them I am a paying customer.
When I brought it up the response was cold, robotic and completely unapologetic. The manager S.H. eventually came back to me after speaking to the boss and you know what the big resolution was? A $10 voucher. To spend more money with the same company that just ignored me for 4 months. I actually laughed.
These people do not care about you once the contract is signed. The $10 voucher says it all, that is how much they value a paying customer. It feels less like customer service and more like a trap to keep squeezing money out of you.
If you are looking for a reliable aircon company in Singapore please keep looking. There are better options out there that will actually show up and do what they promised.
Never again.
Reply by Coolest Aircon Service:
We are very sorry for your unpleasant experience. Regarding your last contract arrangement, due to a system malfunction, we are trying our best to notify every customer, but this will take some time. As per your request, we scheduled the last air conditioning cleaning at your new address for today. We are very sorry that we cannot fulfill your request for free cleaning. We also tried our best to negotiate for cleaning the outdoor unit and adding gas, but you refused this compensation. We will further train and improve our service and communication. We apologize again and hope to have the opportunity to serve you again next time.
